Refund policy

Return Policy

1. Return Period:

   • Customers are entitled to return a product within 15 days of receiving it.
   • Customers must submit a return request within 48 hours.
     

2. Return Conditions:

   • A manufacturing defect in the product.
   • The product does not match the original order.
   • The customer desires a return or exchange.

3. Product Condition:

   • The product must be in its original packaging.
   • The product must not be used or damaged.

4. Shipping Process:

   • Returns are only allowed if the order is from Bahrain.
   • For other Gulf countries, returns are not allowed.
   • If the customer is visiting Bahrain, they can return the order through the Twinz Perfumes branch in Malikya.
     

5. Shipping Error:

   • If the order was sent incorrectly by us, we will take full responsibility and cover the shipping costs.

6. Refund:

   • The refund will be issued to the customer after receiving and inspecting the product.